Privacy Policy

ALTO CONSULTING ('we', 'us', or 'our') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

We collect information you provide directly to us, such as: Personal Information (name, email address, shipping address, phone number); Account Information (username, password, preferences); Order Information (products purchased, shipping details); Communications (customer service inquiries, feedback). We also automatically collect: Device Information (IP address, browser type, operating system); Usage Information; Cookies and Similar Technologies. IMPORTANT: We do NOT store payment card information. All payment processing is handled securely by Stripe, our payment processor. We never have access to your full credit card number, and Stripe handles all payment data in compliance with PCI-DSS standards.

We use the information we collect to: Process and fulfill your orders; Send order confirmations and shipping notifications; Respond to your comments and questions; Send marketing communications (with your consent); Improve our website and services; Detect and prevent fraud; Comply with legal obligations; Analyze usage patterns to enhance user experience; Personalize your experience on our website.

We may share your information with: Service Providers including Stripe for payment processing (who processes payments under their own privacy policy), shipping companies, and print partners; Business Partners (only as necessary to fulfill your order); Legal Requirements (if required by law or to protect our rights); Business Transfers (in case of merger, sale, or acquisition); Consent (with your explicit consent). We do not sell, trade, or rent your personal information to third parties for marketing purposes. Payment Processing: When you make a payment, you are also subject to Stripe's privacy policy and terms of service: • Stripe Privacy Policy: https://stripe.com/privacy • Stripe Terms of Service: https://stripe.com/legal/ssa

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order information is retained for accounting and legal compliance purposes. You may request deletion of your account and associated data at any time, subject to legal requirements.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Depending on your location, you may have the following rights: Access to your personal information; Correction of inaccurate data; Deletion of your data ('right to be forgotten'); Data portability; Objection to processing; Restriction of processing; Withdrawal of consent. To exercise these rights, please contact us at [email protected]. We will respond to your request within the timeframe required by applicable law.

We use cookies and similar tracking technologies to: Remember your preferences; Improve our services;. You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website. For more information, see our detailed Cookie Policy.

Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information. If you believe we have collected information from a child under 13, please contact us immediately.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your country. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses approved by relevant authorities.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last updated' date. For material changes, we will provide notice through email or prominent notice on our website. Your continued use of our Service after changes constitutes acceptance.

If you have questions or concerns about this Privacy Policy or our data practices, please use our Contact Us form available on the website. Select 'Privacy Inquiry' as the subject to ensure your request is routed to our Data Protection team. ALTO CONSULTING Data Protection Officer 146 bd de Charonne 75020, Paris, France For EU residents: You have the right to lodge a complaint with your local supervisory authority. French Supervisory Authority: CNIL (Commission Nationale de l'Informatique et des Libertés) Website: https://www.cnil.fr 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France